Today, organizations frequently elect to have certain services be provided by service vendors, also referred to as service providers or partners. In such situations, the need for well-defined, coordinated working relationships increases. Setting clear roles, establishing responsibilities, putting change processes in place, and defining measures of success are all necessary best practices if the organization and service vendors are to work together successfully to deliver agreed-upon results.
Building and maintaining the working relationship between the service vendor and the organization is an important aspect of service relationship management, which is defined as the ongoing process that ensures that service providers and the organizations employing them remain in sync.
Our vendor development service involves helping or building up the vendor by various means such as:
- Lending technical help by making engineers and technicians available to the vendor to help them tide over the initial technical problems.
- Help in R&D, by again lending technical help to not only to establish the company, but also to help improve its products and services on a continuous basis.
- Guaranteeing our clients a certain amount of business yearly.