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Human Capital Development

Non Technical Training

We offer Technical and Non-technical courses. Discounts are available for early-bird registration and group bookings.

All Technical Courses can be requested for specially as an implant or dedicated program to suit clients’ specification
Health, Safety & Environment (HSE)
Document Control and Management (ILM Certified)
Lead Document Control and Management (ILM Certified)
Project Management Professional (PMP)
Strategic Human Resource Management (CMI Certified)
Organisational Change Management (CMI Certified)
Customer Relationship Management
Supply Chain Management
Goal Setting & Effective Time Management
Continous Professional Development
Strategies For Business Growth & Development

This Health, Safety & Environment course will give participants a thorough understanding of safety and environmental management process through determining and applying appropriate standards and methods to identify and minimize the likelihood of accidents, injuries and environmental impact during projects and plant operations. It will also serve as an excellent foundational course for NEBOSH and IOSH certification courses.

Course Objectives:
The course will equip participants with general safety (HSE) knowledge and certify them as HSE competent.

Course Content:
The course will cover the following areas:
• Health, Safety & Environmental (HSE) Basics Fundamental
      – Principles of Health, Safety & Environment
      – Hazards and Hierarchy of control
      – Office Safety
      – Safety Communication
• Environmental Guidelines & Standards for the Petroleum Industry (EGASPIN)
• Environmental Impact Analysis Act
• Environmental Impact Analysis (EIA) Process
• HSE Legal Framework and its Application
      – Review of HSE Legislative Framework
      – National HSE Legislations
• Factories Act
• Department of Petroleum Resources
• FRSC Act
• NESREA Act and Environmental Regulations
• Lagos State Safety Commission (LSSC)
• Measuring Safety Performance
      – Safety Statistics/ calculation
      – Safety Performance Metrics

Who should attend?
HSE certification is compulsory for anyone who wants to work in the industry.

Delivery:
Course delivery is by Industry experts through lectures and practical sessions applying the various relevant international standards and codes.

Certification:
At the end of the course and upon completion of required assignments, participants will receive a Certificate of Participation from Lonadek.

Duration: 3 Days

This Institute of Leadership & Management (ILM) certified program is designed to empower participants to setup and maintain a state-of-the-art Document Control Centre (DCC), operate modern document storage, retrieval and archiving systems, establish an Electronic Document Management System (EDMS) with company specific procedure, effectively control and manage company documents and records

Course Objectives:

In the course of training, you will be learning key modules with applications found in today’s Organizations. Participants will learn about the fundamentals of document control & management, procedures and operations, quality documents & records management and electronic document management systems.

Course Content:

The course will cover the following areas:

• Fundamentals of Document Control & Management
     – Basics of Good Documentation and Control
     – Key Principles, Standards and Terminologies
     – Document Classification
     – Review and Approval Structure in Document Control Systems
• Document Control Procedures and Operations
     – Introduction to Document Control
     – Document Control Process
     – Document Identification & Naming Convention
     – Document Distribution through DCC
     – Document Tracking and Expediting
     – Electronic File Transfer
     – Email Usage & Management
     – Project Document Archiving at Job Close-Out
     – Common Problems Encountered In Managing Documents
• Management of Quality Documents and Records
     – Key Definitions
     – Quality Assurance versus Quality Control
     – Quality Management System
     – Rationale behind Quality Management System
     – Quality Management System’s Approach
• Electronic Document Management Systems
     – Introduction to EDMS
     – Information Architecture
     – Key Technologies and Functionalities

Who should attend?

• Document Controller, Administrative Personnel, Company Secretary
• Small business owners or office managers

Duration: 5 Days
Delivery:

Course delivery is by Industry experts through lectures and practical sessions applying the various relevant international standards and codes.

Certification:

At the end of the course and upon completion of required assignments, participants will receive both a Certificate of Participation from Lonadek and the Institute of Leadership & Management (ILM), UK

Overview

This Institute of Leadership & Management (ILM) certified program is designed to empower participants to setup and maintain a state-of-the-art Document Control Centre (DCC), operate modern document storage, retrieval and archiving systems, establish an Electronic Document Management System (EDMS) with company specific procedure, effectively control and manage company documents and records

Course Outline

Day 1:
• Basics of Good Documentation and Control
     – Introduction to Document Control and Management
     – Elements of a Document Management System
     – Document Life Cycle Management
• The Lead Document Controller
     – Roles and Functions
     – Planning and Organizing Document Control Tasks
     – Methodology for Planning and Organizing Task
     – Planning and Task Allocation
     – Task Tracking Progress Monitoring
• Stakeholder Management, Gate Keeping and Communication
     – Stakeholders Management (Meetings, Interface with Contractors and Subcontractors, Internal Interfaces, Project Team, Technical Team)
     – Gate Keeping
     – Communication

Day 2:
• Implementation of Document Control Systems and Rules
     – Document Control System
     – Definition, Concepts, Business Case
     – Consideration and Functional Requirements
     – Implementation Plan
     – Document Management Technologies
     – Implementation of Document Control Rules
     – Documenting the Document Control System
     – Flowcharts
     – Document Control Procedures and Guideline
     – Policies
     – Document Template

Day 3:
• Management of Document Control Team
     – Why Document Control
     – The Business Cost of Paper
     – Document Management
     – Synonyms
     – Document Management of ICT Environment
     – Components of Document Management
     – Scanning and Indexing Work Flow
     – Management of Change
     – Groups and Teams
     – Company Work Teams and Work Groups
     – The Popularity of Teams
     – Types of Work Team
     – Team Member Roles
     – How to build a Productive Team
     – Characteristics of High-Performing Work Teams
     – Stages of Team Development
     – Ingredients for a Successful Team
     – Purpose of Charter
     – Components of Team Charter
     – Team Charter Validation
     – Why Team Fail: The Leadership, Focus and Capability Pyramid
     – The challenge of Team Leadership
     – Leading Productive Team
     – Team Leader Roles
     – Team Leader Behaviors
     – How to Improve team Performance

Duration: 3 Days

Project Management Professional (PMP) is a 4-day training program specifically designed to provide Project Managers with the proven, practical body of project management knowledge and skills needed to demonstrate project management mastery on the job. Additionally, this course can be a significant part of your preparation for the Project Management Professional (PMP) Certification Exam. The skills and knowledge you gain in this course will help you avoid making costly mistakes and increase your competitive edge in the project management profession.

Course Objectives:

Upon successful completion of this course, participants will be able to apply the generally recognized practices of project management acknowledged by the Project Management Institute (PMI) to successfully manage projects. They will be able to

• Get started with project management fundamentals.
• Identify organizational influences and project life cycle.
• Work with project management processes.
• Initiate a project.
• Plan a project.
• Plan for project time management.
• Plan project budget, quality, and communications.
• Plan for risk, procurements, and stakeholder management.
• Execute a project.
• Manage project work, scope, schedules, and cost.
• Control a project.
• Close a project

Target Audience:

• Career professionals
• Certified personnel
• Program Managers
• Employee

Duration: 4 Days

This Chartered Management Institute (CMI) certified program is designed to empower participants to develop required competencies in Human Resources Management as well as to adopt a strategic approach in Human resources management. Participants will be equipped with the knowledge to integrate human resources management with organization business strategy and goals, ability to attract, manage, and retain the best people for organization. Participants will also learn ways to make critical contributions to the overall success of the organization.

Course Objectives:

Participants will learn about the fundamentals of human resources, human resources procedures and operations, employment law, human resources management system, performance management systems and information management systems. Further, they will learn about the changing roles of human resources and succession planning.

Course Content:

The course will cover the following areas:
• Key HRM Activities and importance to an organization
• Challenges to HRM (changing roles of HRM)
• HRM Recruitment and Selection process
• Employment Application
• Induction and Onboarding Process
• Training and Development
• Performance Management System
• HRIS Software, benefits and challenges
• Compensation Management
• Human Resources Planning Process
• Managerial Succession Planning

Who should attend?

• New and junior HR practitioners who need to increase their knowledge base.
• Small business owners or office managers who perform the HR function for their company.
• Business managers who want to learn basic HR best practices.
• New or experienced managers interested in learning more about employee management skills.
• Representatives selling or supporting HR systems and services.
• Job seekers who are investigating HR as a new career option or want to have HR as a skill for future positions.

Duration: 3 Days

Organisational Change Management (OCM) is a 2-day CMI certified training program that will provide leaders and managers with clear insights on how to effectively motivate people through corporate culture or organisational change. OCM will equip them with some effective skills and knowledge for managing and communicating change. OCM will develop the skills and knowledge required to promote the use and implementation of innovative work practices to effect and manage change, so there is minimal work place disruption.

Learning Outcomes

Upon course completion, participants will be able to:
• Understand the role of change in organisational success.
• Develop the skills needed to support innovation and improvement.
• Develop the planning skills needed to introduce and implement positive change.
• Use consultative processes to reduce the barriers to change.
• Analyse and evaluate problems associated with change.
• Manage the stress associated with change.
• Monitor the outcomes of change.

Target Audience:
• Career professionals
• Certified personnel
• Program Managers
• Managers
• CEO’s
• HR

Duration: 2 Days
Delivery:

Course delivery is by Industry experts through lectures and practical sessions applying the various relevant international standards and codes.

Certification:

At the end of the course and upon completion of required assignments, participants will receive both a Certificate of Participation from Lonadek and CMI- Certified Management Institute.

The Exceptional Customer Service Course is a two (2) day training designed to equip participants with the skill sets which are essential in the Customer service field. Participants will not only develop better communication skills and problem solving abilities but will also learn how to manage human relations more effectively. This course is facilitated by our team of experts with extensive experience.

Who Should Attend?

Customer Service Representatives, Front Desk Officers, Administrative Officers, Managers, Business Development Executive, Company Owners, Accountants and everyone involved in business in one way or the other.

Course Content

• What is Customer service
• Who are Customer Service providers
• Communication skills
• Establishing your attitude
• Identifying and Addressing Customers’ needs
• Generating return business
• In-Person customer Service
• Giving Customer Service over the Phone
• Providing Electronic Customer Service
• Recovering Difficult Customers
• Understanding When to Escalate
• Ways to WOW your Customers
• Listening skills.
• CRM Software

What You Will Learn

Participants will be aware of the dos and don’ts when dealing with customers, and the benefits of providing great customer service. Also you will know the essential factors that are important in customer service and develop a customer-friendly approach that is right for your business. It will serve as a complete toolkit for all individuals who desire to build a career in customer service relations and client relationship management. Essential skills needed to improve customer satisfaction and loyalty which will help the business retain customers and improve profits. It costs less to retain loyal customers than to acquire new ones. Good listening skills and questioning techniques that can shorten the interaction time with customers, This will enable the customer service professional serve more customers in less time yet leaving each client satisfied.

Duration: 2 Days

Recent globalization trends of new technologies, soaring commodity prices, local content requirements, low cost country sourcing, unstable global political environments and a lot more other factors do create uncertainties in already volatile external business environment thus affecting businesses beyond their control. As a result it is no more business model versus business model, but supply chains versus supply chains. The most responsive, resilient and agile supply chain gains the competitive advantage. This course, purely from an industry perspective unravels these concepts and offers participants skills required in having a helicopter view of both internal & external inter/intra company systems/processes requiring value optimization.

Supply Chain disruption drivers peculiar to West Africa especially Nigeria will be discussed through interactive case studies.

• The concept of supply chain management-a route to achieving competitive advantage
• Examples of supply chains –Industry best practice
• Elements of Supply Chain Performance-Facilities/Inventory management/information/Logistics/Sourcing& Procurement
• Supply Chain Strategy development for competitive advantage
• Issues Affecting Supply Chain performance-global supply uncertainties/decreasing product cycle
• Effect of Supply Chain management & logistics in a company’s VALUE CHAIN
• Supply Chain Forecasting-The 3Ws-How to mitigate wrong product in the wrong place at the wrong time. Lean thinking
• Supply Chain Coordination to minimize disruption
• Measuring Supply Chain Performance-End-to-end visibility, Supply Chain Resilience, etc
• Challenges of Supply Chain management in Sub-saharan Africa-Nigeria/Ghana and mitigation
– •Logistics management-3PL
• providers/Transportation/Warehousing/Intermodal transportation/Just-In-Time/Vendor Managed Inventory

Duration: 3 Days

This one (1) day course is aimed at providing participants with the ability to organize and optimize their time and resources in their respective organizations and personal endeavors. Goal setting is very critical to creating organizational and personal goals that are SMART (Specific, Measurable, Accountable, Realistic and Time bound). The Goal Setting programme is the necessary tool for productivity, profitability, self-appraisal and continuous Effective Time management and is the fundamental principle to prioritizing tasks, planning ahead, eliminating distractions and delegating tasks to others. With effective time management, the employers and the employees are able achieve more without health hazards, operational risks and loss. You accomplish more when you make better decisions and work more efficiently which in turn leads to a more successful life.

Course Outline

• Goal & Key Performance Index (KPI) Setting .
• Personal Workplace Productivity & Effectiveness.
• Time Management Essentials.

Target Audience:

Professionals, Entrepreneurs, Business Owners, Politically Inspired Individuals etc.

Duration: 1 day

This 1 day course is designed to ensure participants continue to pursue their chosen professions in line with global standards and certifications requirements.. It is an ongoing process and continues throughout a professional’s career. The ultimate outcome of well planned continuing professional development is that it safeguards the public, the employer, the professional and the professional’s career. The course ensures that you maintain and enhance the knowledge and skills you need to deliver a professional service to your customers, clients and industry sector across the world.

Course Outline

• Developing Leadership Competences
• Critical & Innovative Thinking Skills
• Advanced Impactful Leadership

Target Audience:

Career Professionals

Duration: 1 day

This 1 day training programme provides participants with insights into a combination of numerous individual tasks which has a goal of implementing and developing growth opportunities either within the organization or between two or more organizations. Participants will be exposed to developing business ideas identifiying risks and translating such ideas into short to long term source of revenue. l. The Business Development and Growth course will cover establishment of long term value r for an organization underpinned by market avaiilability, customers ‘ satisfaction and their interrelationships.

Course Outline

• Strategic Thinking & Decision Making
• Finance & Operations Strategy (Driven by Advanced Business Simulation)
• Corporate Strategy Courses

Target Audience:

Entrepreneurs, Business Owners, Managers, SMEs

Duration: 1 day