Front Desk Officer
Job Description:
The Front Desk Officer provides timely support to Customers to ensure that they are satisfied with the product or service and ensures that any complaints and queries are dealt with promptly.
Job Description:
- Prioritizes and supports customer enquiries via email in timely manner.
- Handles incoming calls and refers callers to appropriate department or personnel.
- Solves customer problems relating to the product or service in a timely manner.
- Updates customer accounts and amends orders as appropriate.
- Investigates customer complaints in a timely manner ensuring a satisfactory outcome.
- Ensures in-depth knowledge of the products or services offered by the company.
- Prepares and maintains spread sheets, reports, relevant databases.
- Liaises with other teams or departments on a regular basis.
- Understand the compnay’s business process
- Assists in office administrative duties including answering and fielding telephone calls, word processing, and document filing, faxing and scanning.
- Conducts arrival and departure in all areas of the front office by receiving and attending to clients/visitors.
Degree Requirements/Qualifications
- HND/BSC (or equivalent) in Business Administration/Management Studies, Consumer Studies or Marketing, secretarial studies.
- Chartered Member status with the Institute of Customer Service (ICS) will be advantageous.
Additional Skills
- Previous experience in a customer focused role.
- Excellent communication skills – written and oral.
- Thorough product knowledge
- Excellent listening skills
- Excellent communication – written & oral
- Ability to work well under pressure and work independently.
- Excellent interpersonal skills.
- Meticulous, accurate, well-organized and efficient with strong inter-personal skills
- Must be computer literate.
Interested but QUALIFIED candidates should apply using the link https://application.lonadek.com/
Marketing and Business Development Officer
Reports To: Team Lead, Marketing & Business Development
Unit : Marketing & Business Development Unit
Job Objectives:
- To generate the maximum amount of profitable sales through the achievement of sales
- To create an awareness of the company’s product and service range to new and existing clients
Job Duties/Responsibilities
- Generate profitable sales
- Identify and exploit new sales opportunities with existing and potential customers
- Be conversant with all products and services of the company and current prices
- Generate weekly and monthly performance report
- Know and have up-to-date information on your customer with a view to deepening existing relationships
- Monitor feedback from customers to measure their satisfaction with the company and its services
- Know your competitors
- Know your production processes
- Understand the compnay’s business process
- Prepare slides and any other marketing materials to be used for presentations to clients
- Collect required samples from Customer Service & Quality Control unit required for presentation
- Prepare bids
- Ensure that accurate invoices are given to the client
- Follow-up with clients for payments
- Maintain files of clients in your portfolio.
- Follow-up with Design & Production Unit for clients orders
- Achieve sales targets
- Any other duty assigned by Management
Key Competency Requirements:
- Minimum of an OND
- Knowledge of the business & Industry
- Thorough product knowledge
- Negotiation skills
- Excellent communication – written & oral
- Problem solving skills
- Relationship management skills
- Excellent interpersonal skills
- Networking skills
- Working knowledge of Microsoft office tools
Key Performance Indicators:
- Thorough understanding of products & Services
- Level of awareness of products & services
- Achievement of sales targets
- Depth of “Know Your Customer”
- Timeliness of response to customer enquiries
- Accuracy of bids / invoices prepared
- Achievement of sales targets
Interested but QUALIFIED candidates should apply using the link https://application.lonadek.com/
Account Executive
Reports To: Team Leader, Accounts & Store
Unit : Accounts & Store Unit
Job Objectives:
- To provide accounting functions as specified in duties/responsibilities
- To ensure very effective and efficient accounting standard in the organisation
Job Duties/Responsibilities
- Handle daily posting of cash voucher
- Manage petty cash: Disbursement and accountability
- Receive and ensure correctness in terms of quantity and quality of items ordered from foreign and local suppliers
- Update stock in both BINCARD and system
- Ensure monthly stock reconciliation on BIN card & PHYSICAL count with Storekeeper and team leader, generate report for ageing stock alongside reconciliation report
- Daily update of stock. Prepare monthly stock report & analysis
- Collection of statements from the different banks on monthly basis and do bank reconciliation
- Issue stock from store as required and maintain accurate record of stock inventory using BIN card,GRN and SIN.Also update quantity on the available stock
- To act as substantial back-up for the Head of unit in his absence:Casual /Annual leave
- To assist in ensuring no vacuum in all transactions in account unit
- Obtain quotations from foreign vendors and follow-up on all transactions. Maintain and update record of all foreign transactions in a log book
- Tracking of foreign orders from payment to shipping and delivery
- Ensure agreed stock levels are maintained, relate with team leader and ensure orders placed when due. Work with team leader on profitability analysis of all products
- Market all products and services, ensure the unit’s sales target is met
- Generate and submit other relevant accounting reports as related to duties/responsibilities on monthly basis
- Track and ensure payment of all sales are made as and when due. This must be done with close follow up with account officers
- Any other duty assigned by management
Key Competency Requirements:
- Degree or HND in accounting
- Knowledge of accounting system / software
- Ability to understand and use MS office tools especially MS Excel
- Accuracy, Personal qualities of integrity, credibility, and commitment
- Understand accounting policies and concepts; debit and credit
- Dependable and ability to work independently
- Have skills in cost accounting
Key Performance Indicators:
- Time taken for account reconciliation
- Timeliness in obtaining quotations and tracking foreign vendors
- Timeliness in updating stock and making requisition for re-orders
- Timeliness in stock reconciliation
- Timeliness in making lodgments
- Timeliness in processing payments
- Accuracy of reports generated
- Timeliness of making requisition for re-orders
- Ability to work without supervision
- Ensure seamless operations
- Profitability of all foreign products
Interested but QUALIFIED candidates should apply using the link https://application.lonadek.com/
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