Participants will be aware of the dos and don’ts when dealing with customers, and the benefits of providing great customer service. Also, you will know the essential factors that are important in customer service and develop a customer-friendly approach that is right for your business. It will serve as a complete toolkit for all individuals who desire to build a career in customer service relations and client relationship management. Essential skills are needed to improve customer satisfaction and loyalty which will help the business retain customers and improve profits. It costs less to retain loyal customers than to acquire new ones. Good listening skills and questioning techniques can shorten the interaction time with customers,  This will enable the customer service professional to serve more customers in less time yet leave each client satisfied.