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Customer Relationship Management

Course Summary

The Exceptional Customer Service Course is designed to equip participants with the skill sets which are essential in Customer service field. Participants will not only develop better communication skills and problem-solving abilities but will also learn how to manage human relations effectively. This course is facilitated by our team of experts with extensive experience.

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Customer Relationship Management

The Exceptional Customer Service Course is designed to equip participants with the skill sets which are essential in Customer service field. Participants will not only develop better communication skills and problem-solving abilities but will also learn how to manage human relations effectively. This course is facilitated by our team of experts with extensive experience.

 

Who Should Attend?

Customer Service Representatives, Front Desk Officers, Administrative Officers, Managers, Business Development Executive, Company Owners, Accountants and everyone involved in a business in one way or the other.

Course Content

  • What is Customer service
  • Who are Customer Service providers
  • Communication skills
  • Establishing your attitude
  • Identifying and Addressing Customers’ needs
  • Generating return business
  • In-Person Customer Service
  • Giving Customer Service over the Phone
  • Providing Electronic Customer Service
  • Recovering Difficult Customers
  • Understanding When to Escalate
  • Ways to WOW your Customers
  • Listening skills.
  • CRM Software

 

What You Will Learn

Participants will be aware of the dos and don’ts when dealing with customers, and the benefits of providing great customer service. Also, you will know the essential factors that are important in customer service and develop a customer-friendly approach that is right for your business. It will serve as a complete toolkit for all individuals who desire to build a career in customer service relations and client relationship management. Essential skills needed to improve customer satisfaction and loyalty which will help the business retain customers and improve profits. It costs less to retain loyal customers than to acquire new ones. Good listening skills and questioning techniques that can shorten the interaction time with customers,  This will enable the customer service professional to serve more customers in less time yet leaving each client satisfied.

Date(s)

Start End Month Year
22nd 23rd October 2019

Venue

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